Last updated 05/06/21
- Collection and use of information.Community Access only collects personally identifying information (“PII”) with your specific knowledge and consent. For instance, when you register for our services or complete a survey, you are asked to provide PII such as your email address, name, mailing address, and phone number. Optional PII information such as your age or gender may also be requested.Community Access uses your PII to provide you with the service you have requested. Similarly, if you request a product or service, Community Access will use the PII to fulfill your order. Community Access may use the PII it collects in order to communicate with you about new features, products or services.In addition to the PII that you divulge, Community Access may collect and analyze information from your computer or mobile device relating to your access and usage of the Website. This information includes, but is not limited to, the type of mobile device or computer used to access the Website, the IP address, the browser you use, and the domain name from which you accessed the Website. In addition, Community Access may record and analyze certain actions, such as the date and times the Website was used, clicks, page views, and the amount of time you spend on a page. Community Access uses such information in order improve the features, products and services that Community Access offers, as well as to help diagnose and troubleshoot any problems.You may create an account on the Website and may later delete the account. If you delete the account, you will no longer have the ability to access the account. Your deletion of the account does not automatically affect the information in Community Access’s possession; Community Access has the right to retain any information that you have provided or that Community Access has collected and to use that information for all lawful purposes consistent with this Policy and the Terms and Conditions of Usage. Community Access also has the right to permanently delete such information without providing any prior notice.
- Children may not divulge PII.No information should be submitted to or posted at the Website by users under 13 years of age without the consent of their parent or guardian. Community Access does not knowingly collect or use any information from users under 13 years of age.
- Sharing information.Community Access does not share PII which readily identifies you, such as your name, street address, telephone number or e-mail address, with any third party unless Community Access first has your consent. Your consent may be implied by your request for goods or services which cannot be provided without revealing PII to the source of those goods or services (such as a request that certain information or goods be shipped to you). Notwithstanding the foregoing, Community Access reserves the right to share your PII with its “Help and Hope WV” partners, affiliates and agents. Community Access further reserves the right to use third-party providers for Website hosting, data storage and other services; those entities will be required to treat your PII with a commercially reasonable level of security and confidentiality, although their specific obligations may differ from this Policy.Please be aware that Community Access complies with the law and will provide PII about you in response to a subpoena, a statute, a court order or a valid legal process. In addition, Community Access may reveal PII about you to a third person if necessary to prevent or remedy any breach by you of Community Access’s Terms and Conditions of Usage, to protect the personal safety of Community Access’s users, employees, or the public, and to prevent potentially illegal activities.Community Access may share aggregate information about the Website’s users to third parties. This aggregate information may include (but is not limited to) such information as how often the average user visits our Website, which terms are most commonly used in searches, and which sites are visited most often. Community Access may contact you via surveys to ascertain your opinion of our services or of potential new services that Community Access may offer. In addition, Community Access may occasionally contact you on behalf of its “Help and Hope WV” affiliates, partners and agents about certain features, products and services which may interest you.
Community Access will use reasonable security methods to safeguard your PII but cannot and does not guarantee that there will never be a security breach and unauthorized access to your PII.
- DisputesAny disputes regarding the Policy, as well as any disputes arising from your use of this Website, are governed by Community Access’s Terms and Conditions of Usage.
For more information on how to help protect your computer, personal information, and your family online, visit one or both of the following links:
Office of Technology, State of West Virginia
Attorney General’s Office, State of West Virginia
Google Safety Center